Published July 31, 2026 5 min read
Two questions come up before almost every first order: is the packaging really discreet, and do I have to pay before I know my total? Here's the full, specific answer to both — plus how delivery, payment and tracking work end to end.
1. Our packaging and privacy promise
Every parcel we send is deliberately unremarkable: a plain box or mailer, no product names, no logos, nothing on the label that suggests what's inside. Incense bags stay factory-sealed within the parcel, and liquids travel in sealed leak-proof containers so nothing can seep in transit.
We also don't publish or share customer details. Your order lives in one WhatsApp thread and our internal order record — that's it.
2. Delivery times and free shipping over $200
Orders normally dispatch within one to two business days of confirmed payment. Delivery time after that depends on your destination, and we give you a realistic window in chat rather than a marketing promise. Shipping is free on every order over $200, including bulk and wholesale orders.
3. Accepted payment methods and how WhatsApp checkout works
We accept Bitcoin, Apple Pay, Chime, Cash App and gift cards. Bitcoin offers the most privacy; Apple Pay and Cash App are usually fastest.
Checkout works in one direction only: you build your cart, pick a payment method, review a confirmation page showing the itemised list, the total and the exact message that will be sent, and then open WhatsApp. We reply with payment details. You never pay into a black box.
4. How to track your order
When your order is logged we give you a reference. Enter it on the Track Order page and you'll see a step-by-step timeline — received, paid, dispatched, delivered — plus a copyable WhatsApp link so you can pick the conversation back up instantly if anything needs clarifying.
5. If something goes wrong
Message us in the same WhatsApp thread, or use the form on our Contact page (it also reaches us by email). Failed deliveries are the most common issue and are almost always solved by re-sending to a different address — tell us early and we'll sort it. Our full policies are on the Terms & Privacy page.
Ready when you are
Browse the shop, or track an order you've already placed.
Shop the products in this guide
- 10 Ml K2 Clear Paper Spray (Sample) — K2 E-Liquid Sprays
- K2 Spice Infused Sheets (A4) — K2 Sheets / Paper
- 24K Monkey 10-Gram Bag — Herbal Incense Bags



